Carallel • 1st October 2025

The Invisible Second Patient | eBook

eBook on why Medicare health plans must evolve to meet the changing needs of aging members, and why caregivers are central to success.

Carallel • 5th June 2025

Understanding the Role of Dementia Caregivers

More than 11 million Americans care for a loved one with a form of dementia today. Despite the group’s sheer size, they are widely known as the “invisible second patient” — because the effect caregiving has on their own health and well-being is all too often overlooked.

Carallel • 4th December 2024

Caregiver Diaries: Spousal Caregiving and Dementia

Artie and Phyllis, married for nearly 60 years, live in New York City and were primed to live out their retirement in peace. But about 3 years ago, Artie noticed something that would change things forever — Phyllis started forgetting things.

Carallel • 30th September 2024

How to Support Caregivers Through the 4 Stages of Dementia Caregiving

Dementia is a progressive, long-term disease. Just as someone with dementia will progress through its stages, their caregiver will also progress through the stages of caregiving.

Olive • 30th March 2022

Elevating the human healthcare experience

To bend the industry's true cost curve, we need to improve every human's experience of healthcare.

Olive • 29th March 2022

One Big Question: How can we improve the human experience of healthcare

Two key tenets of the Quadruple Aim in healthcare are improving the patient and provider experience. To get to the bottom of how to best make that happen, we asked six healthcare leaders — patient advocates, physicians, health tech entrepreneurs and more — a simple question: How can we improve the human experience of healthcare this year?

Olive • 24th March 2022

Reimagining utilization management: The journey to precision UM

It's time to reimagine the utilization management process. UM can evolve from its current friction-ridden state to one that previously seemed impossible.

Olive • 6th January 2022

What healthcare can gain from an ecosystem mindset

If stakeholders across the industry can adopt an ecosystem mindset, healthcare will gain an improved patient experience and better care at lower costs.

Olive • 20th December 2021

How automation is enabling seamless prior authorization

Prior authorization plays an important role in helping patients access safe and effective care. But physicians and health plans agree: the prior authorization process needs to change.

BCBSIL Newsroom • 25th May 2021

Behind the COVID-19 Vaccination Effort, BCBSIL Clinicians Volunteer

Like many Illinoisans, Bernadette Engram spent most of 2020 at home to help stymie the spread of COVID-19 and protect herself and her community. But she also wanted to do more.

HCSC Newsroom • 15th April 2021

Corporate Social Responsibility | Health Care Service Corporation

Health Care Service Corporation's 2020 Corporate Social Responsibility Report, Making an Impact.

BCBSIL Newsroom • 15th April 2021

Corporate Social Responsibility | Blue Cross and Blue Shield of Illinois

Blue Cross and Blue Shield of Illinois' 2020 Corporate Social Responsibility Report, Making an Impact.

HCSC Newsroom • 6th January 2021

Helping Young Professionals Keep Driving Forward Through COVID

Health Care Service Corporation CIO Marvin Richardson founded Driving Forward, a nonprofit offering a virtual internships, after COVID-19 led to the cancelation of nearly half of internships in the U.S.

HCSC Newsroom • 10th November 2020

Translating Military Experience to Serve Members

Growing up with a dad who is a Vietnam veteran and served as a Colonel in the Army, Tara Lane-Schmitz learned from a young age the value of structure and preparation.

BCBSIL Newsroom • 22nd October 2020

Caring for the Caregivers

Bradley is among 6.7 million commercially insured members across all Blue Cross and Blue Shield plans who have a spouse or child who needs caregiver support. More than half of them wouldn’t have identified as a caregiver before the COVID-19 pandemic.

HCSC Newsroom • 13th October 2020

HCSC Embraces Differences Earns Perfect Disability Equality Index Score

A car accident more than 10 years ago left Geoff Credi with temporary mobility issues — and a newfound passion. “I gained a new appreciation for the challenges folks have from an accessibility perspective,” says Credi, director of facilities at the Chicago headquarters of Health Care Service Corporation (HCSC).

BCBSIL Newsroom • 9th September 2020

How Value-Based Care Supports Doctors During the Pandemic

As hospital wards filled with COVID-19 patients, the exam rooms at Dr. Mark Collins’ office in Elk Grove Village, Illinois, sat empty. “Utilization fell off a cliff,” says Salma Khaleq, vice president of network management and contracting with Blue Cross and Blue Shield of Illinois. “Clinicians lost an immediate source of revenue.”

BCBSIL Newsroom • 8th July 2020

Video: After COVID-19 Loss, a Champion for Prevention

Anthony Frieson's sister Patricia Frieson was the first Illinois resident known to have died from COVID-19. Two weeks later, his sister Wanda Bailey died from the virus, too. Anthony, a developer for Blue Cross and Blue Shield of Illinois, is spreading the word so other families don’t have the same experience as his.

BCBSIL Newsroom • 29th June 2020

Supporting Access to Care During the COVID-19 Pandemic

COVID-19 has made it harder for everyone to access routine health care. For the kids in Illinois who rely on services from Hope, changes to routine could be more than just inconvenient.

HCSC Newsroom • 1st June 2020

Medical Director Volunteers on COVID Front Lines

Dr. Alex Lesko, a medical director with Health Care Service Corporation (HCSC), raised his hand to volunteer to care for COVID-19 patients in New York City.